Problem-solving involves assessing the gap between the current state and the desired state of an organization. This evaluation informs decisions about the necessity and location of changes within the system. The first step towards initiating change and transformation is gaining a thorough understanding and recognition of the organization’s current situation, which necessitates an appropriate model for assessment.

Various methods exist for analyzing the situation and detecting complications, including questionnaires, interviews, observations, and statistical data analysis. These approaches aid in uncovering underlying issues and complexities that may impact the organization’s ability to achieve its goals.